Dream in a Jar Support
Dream Jar is an app for parents to use alongside their children. A child says a dream out loud, the app paints a picture of it, and it's kept in a jar on a shelf. If something isn't working, or you have a question, the answers below cover the common ones.
Get in touch
Email support@goodapplabs.com and we'll usually reply within two working days. It helps to mention your iPhone model and what you were doing when the problem happened.
Common questions
The app can't hear my child
Dream Jar needs permission to use the microphone. Open the Settings app, scroll to Dream Jar and turn on Microphone. If it's already on, try recording somewhere quieter, with the phone a little closer to your child.
The picture didn't arrive
Painting needs an internet connection and can take a little while. Check that you're online and try again. If it keeps failing, email us and we'll look into it.
Do I need an account?
No. Without one, your jars stay on your device. If you create an account with your phone number, your jars are saved so you can reach them from another device, or after reinstalling the app.
I got a new phone. Where are my jars?
If you had an account, sign in with the same phone number and your jars will come back. Without an account, jars live only on the old device and can't be moved.
How do I change my child's name or photo?
From the profile screen in the app. The photo is optional, and you can remove it there at any time.
How do I delete a dream?
Open the jar and choose "Let it go".
How do I delete my account?
From the profile screen. This removes your account, your saved jars and your illustrations from our servers, and can't be undone. You can also email us and we'll do it for you.
Tips and refunds
Tipping is optional, and Apple handles the payment, so we never see your card details. For a refund, use Apple's Report a Problem page.
What happens to my child's photo and voice?
The photo stays on your device and is never stored on our servers. Voice is used only to turn the dream into words and isn't kept. The privacy policy explains everything in detail.